Power Downloader is published by Zoe Apps, an independent developer. We operate the web tool at https://www.zoeapps.tech/powerdownloader and the mobile apps FB Insta Downloader on Google Play and the Apple App Store. We are not affiliated with Meta, Facebook, or Instagram.
The fastest way to reach us is email: mh.dxb17@gmail.com
Please include a clear subject line so we can route your message quickly. We aim to respond to legitimate inquiries within a few business days. We cannot help with password recovery, account access, or content removal on Facebook or Instagram itself — contact Meta for those requests.
What to include
- Product support — the link type (reel, story, Facebook share), device and browser, and the exact error message shown on the site or in the app.
- Privacy requests — describe the data involved (web visit, app install, subscription). See our Privacy policy for categories we collect.
- Copyright / DMCA — identification of the work, the infringing URL on our service if applicable, and your contact details. Full requirements are on our DMCA page.
- Abuse reports — evidence that our service is being used to redistribute content without permission. We may block abusive traffic.
- Business or press — brief description of your inquiry and preferred response method.
Self-service help
Many questions are answered in our FAQ and step-by-step guides. If analyze fails, start with the troubleshooting guide — private or login-only links cannot be downloaded through third-party tools.
Postal & legal notices
Zoe Apps is a digital publisher without a public walk-in office. Legal and DMCA notices may be sent to the email above with "Legal notice" in the subject. We process valid takedown requests according to our DMCA policy and applicable law.